Refund policy
Last updated: November 13, 2026
Returns and cancellations
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which they were received, unworn or unused, with tags and in their original packaging, or as otherwise specified in the return instructions. We may reduce your refund if the item has been used, damaged or handled more than necessary.
You may request a return within 14 days after the last item on your order is delivered.
Return shipping is free, and we will provide a return label.
You can request cancellation or removal of items from your order until the item is shipped.
Starting a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Start your return or cancellation request by logging into your account.
If your return is approved, we will provide instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damage and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you have received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return conditions above, in the product listing, on the website or in store at the time of purchase.
Please contact us if you have questions about whether a particular item can be returned.
Exchanges
Please contact us to ask about exchange options before returning your item.
Returns and cancellations within the European Union
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order for any reason within 14 days after the day you receive your goods, unless an exception applies.
After notifying us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of being notified of your cancellation. However, we may withhold the refund until we have received the goods back or received evidence that you have sent them back.
For eligible cancellations, we refund the product price and standard delivery costs, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under 'Starting a return'. Please contact us to request a cancellation.
Returns and cancellations within the United Kingdom
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exception applies.
After notifying us that you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned goods or receiving evidence that you have sent them back.
For eligible cancellations, we refund the product price and standard delivery costs, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under 'Starting a return'. Please contact us to request a cancellation.
Refunds
After receiving and inspecting your return, we will let you know whether the refund has been approved. If approved, the amount will be refunded to your original payment method, unless otherwise indicated. Your bank or payment provider may need additional time to process and post the refund.
Please contact us if you do not see the amount within a reasonable time after your refund has been approved.
This policy does not limit any rights you have under applicable consumer protection laws, including rights that may apply if goods are defective, do not match their description, are not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@diva-amsterdam.com or use the contact details in our contact information policy.